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F.A.Q

We accept the following payment methods:
– Master and Visa Debit / Credit cards
– Direct bank transfers
– Alipay / Wechat Pay
– PayPal, either with your own established account or with a credit card

For wholesale customers, we will e-mail you with a separate invoice for your order.

Yes, Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.

We aim to connect and carefully source items from Europe and Asian’s independent designers, makers, artisans and small-scale who are creating products with high- quality design and craftsmanship, and it’s better for our world.
All of the quality goods with an honest provenance that we use in our day-to-day lives, items made to last that will not fuel the throwaway nature of the modern world, heirlooms of the future. We hope to inspire a curiosity and desire within people to make more sustainable and ethical choices.
We spend our time carefully seeking and developing products that fit a few simple criteria, they need to be special design, durable, quality made with a simplistic, sustainable and ethical approach. Products that stand the test of time, that will age well, using the best materials and are not destined to end up in a land fill. We believe in supporting the time, love and energy put into a product by its creator, people who share our beliefs, people striving for more responsible consumerism who care about the world we live in. All the product we carry supports people that share our vision
In short, the individuality of each of our products. All of our products are creative by each independent designers and artisans, which is giving you greater freedom to purchase the distinctive designs from the different countries and all of accessories are made by hand, which make each product its unique and own character.

The New Artisan will pass the Orders Information to designers within 48 hours, the overall shipping time is usually within 3-5 business days (if not made to order). Please visit our shipping page for full information.

Shipping costs will vary based on the items you order, and start as low as £3.50. Please visit our shipping page for full information.

Yes, we can ship internationally, for full details please visit our shipping page for full information.

We make it very simple for you to return or exchange an item, please visit our returns & returns page for full information.

Don’t worry, we would never share any of your information with anyone, one of our cats might sneak a peek at it when they come for a stroke while we are trying to get work done, but your secrets are safe with them.

At this time, no, but watch this space!